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Business Phone System: How to Choose the Right Cloud-Based PBX!
Here we teach you everything you need to know about different phone exchange solutions and how to choose the best phone exchange for your business. Because there are many different types of exchanges and plenty of features to choose from.


Business Phone System: How to Choose the Right Cloud PBX!
You've come to the right place. Here we will teach you everything you need to know about different phone system solutions and how to choose the best phone system for your business. Because there are many different types of systems and a multitude of features to choose from.
Are you looking to get a phone system for your company or replace your current one? Then you've come to the right place! Here you will learn everything you need to know about different phone system solutions and how to choose the best phone system for your business. Because there are many different types of systems and a multitude of features.
If you've ever Googled "phone system," we can almost guarantee that you need one. If you've already started considering the benefits of having one, you've probably realized how much easier it would be to run your business with a phone system in place.
Maybe your customers have trouble reaching the right person at your company. Maybe they forget to call back when they say they will - or worse, maybe they don't even realize they should call back! Maybe you're missing incoming inquiries because they never reach the right person in time.
Whatever the reason, it's almost always worth investing in a phone system, even for small businesses. The first step is simply ensuring that those who call are greeted by a friendly voice and an easy-to-follow menu, but there are so many more features available today! The most important thing is to make sure you invest in a flexible system that can easily be expanded with new features and users as your business grows.
What functions should a telephone exchange have?
Most modern exchanges have a number of smart functions. (If you choose a cloud-based exchange)
In addition to this, you can choose the functions that are needed in your company. This means that you only pay for the functionality that you use. The following functions should be available on the exchange:
Scheduling and welcome messages
Play a personalized message that adapts to the time of day, holidays, or season.
Menu options
With menu options (or voice control), the caller can choose between multiple departments, for example by pressing 1 for sales and 2 for customer service.
Call groups
With call groups, incoming calls can be distributed among multiple colleagues who assist each other in answering calls.
Call forwarding
Each employee can log when they are not available and when they are back.
Line status
You and your colleagues can always see in real-time if the person is on a call or not before transferring a call.
Call logs
Provides a convenient overview of both incoming and outgoing calls so that you can easily search logs based on users, call groups, and recordings.
Voice mailbox with voicemail-to-email
Your voicemail messages are sent directly to your email as an attachment so that you can easily listen to your messages without calling the voicemail box.
Telephone and video conferences
Allow employees and external parties to gather and talk regardless of their location - without an internet connection and conference equipment.
Self-administration
You should be able to manage your subscriptions, users, functions, and other services in the exchange yourself, both in the exchange's mobile app and its web interface.
Additional features
Cloud-based exchanges have many additional features that can help you improve your phone service.
Statistics and analysis
By analyzing your call statistics, you can identify areas for improvement such as response times, number of missed calls, and call durations. Both at the company level and at individual departments.
Contact center features
This is a more advanced feature than being able to extract statistics for analysis. With a contact center, you can see advanced real-time statistics, allowing you to adjust staffing levels in call groups (such as customer support) to reduce wait times and improve service levels.
Automatic call recording
Recorded calls are stored in the cloud.
Different exchange solutions
Today, there are many different types of exchange solutions that work in different ways. Mobile exchanges, cloud-based services, and fixed exchanges. However, fixed exchanges are becoming increasingly rare. Nowadays, most companies choose a cloud-based exchange due to its flexibility and user-friendliness. Here is an overview of different types of business exchanges:
Fixed telephone exchange
The traditional fixed exchange has an analog connection to the telephone network. This means that your company has physical hardware that is located on your premises. This type of exchanges is also known as location-based telephone exchanges.
IP exchange
IP exchange is a collective term for all types of IP-based telephone exchanges, that is, exchanges that send their call data over the internet (IP stands for Internet Protocol). Cloud-based exchanges, which we describe below, are the most common type of IP exchange and are operated by the provider in an external data center.
The difference between a mobile exchange and a cloud exchange
The answer is simple: Both are operated externally, but a mobile exchange and all mobile subscriptions are tied to a specific operator. This makes it less flexible compared to an operator-independent cloud solution like Telink, where you can have multiple operators simultaneously.
So what can you do with a mobile exchange?
All incoming calls to your exchange number are managed by your operator, who routes them to the phone number they need to be connected to. The most common features in a mobile exchange are:
- Transfer calls
- Opening hours messages and night/weekend messages
- Manage group numbers
- Forward calls
- Have fixed numbers on your phone
- Play voicemail
- Interactive Voice Response (IVR)
The benefits of Telink's telephone exchange
With a Telink telephone exchange, you get a modern cloud-based solution that includes everything you need to manage your company's telephony in an easy and cost-effective way. You can easily adjust both the number of users and functions as your company's needs or preferences change.
Modern, flexible and cost-effective
With Telink, you get a great telephone exchange that is both safe and easy to use. It also provides you with the flexibility needed to grow or shrink as your company's needs change. You can easily communicate with colleagues in our smart app via voice calls, video calls, or chat. You can also easily set your status so that colleagues know when they can reach you and which number to call from when calling externally.
Safe and flexible cloud-based exchange.
In its basic configuration, Telink's cloud-based exchange is loaded with all the common exchange functions you may need. In addition, there are a number of smart features that facilitate both customer service and internal communication:
- Group chat in the same interface as the exchange
- File and document sharing between colleagues
- Video meetings & video conferences
- Telephone conference
- Customer chat for your website
- Integrated survey tool (Telink Survey)
- Statistics tool (Telink Analytics)
- Call logs
- Call recording
- A large number of integrations with CRM, Microsoft 365, and support software
- And much, much more
Get started quickly and easily
Telink is super easy to get started with and has an easy-to-use, intuitive interface. This means you don't need to spend time and money on training or implementation. In addition, as a customer, you have a dedicated contact person who can assist you with everything from invoice inquiries to technical support.
Additional Features
Cloud PBX systems have many additional features that can help improve your phone service.
Statistics and Analysis
By analyzing your call statistics, you can identify areas for improvement, such as response times, missed calls, and call durations. This can be done at both the company level and individual departments.
Contact Center Features
This is a more advanced feature than simply extracting statistics for analysis. With a contact center, you can view advanced real-time statistics, allowing you to adjust staffing levels in call groups (such as customer support) to reduce wait times and improve service levels.
Automatic Call Recording
Recorded calls are stored in the cloud.
Different PBX Solutions
Today, there are many different types of PBX solutions, each functioning in different ways. These include mobile PBXs, cloud-based services, and fixed PBXs. However, fixed PBXs are becoming increasingly rare. Nowadays, most companies choose a cloud-based PBX due to its flexibility and user-friendliness. Here is an overview of different types of business PBXs:
Fixed Telephone Exchange
The traditional fixed exchange has an analog connection to the telephone network. This means that your company has a physical hardware located on your premises. This type of exchange is also referred to as location-based telephone exchanges.
IP PBX
IP PBX is a collective term for all types of IP-based telephone exchanges, meaning exchanges that send their call data over the internet (IP stands for Internet Protocol). Cloud-based PBXs, which we describe below, are the most common type of IP PBX and are operated by the provider in an external data center.
The Difference between a Mobile PBX and a Cloud PBX
The answer is simple: Both are externally operated, but a mobile PBX solution and all mobile subscriptions are tied to a specific operator. This makes it less flexible compared to an operator-independent cloud solution like Telink, where you can have multiple operators simultaneously.
So, what can you do with a mobile PBX?
All incoming calls to your PBX number are handled by your operator, who directs them to the assigned telephone numbers. The most common features of a mobile PBX include:
- Call forwarding
- Opening hours and after-hours/holiday messages
- Handling group numbers
- Call forwarding
- Having fixed numbers on your phone
- Voicemail playback
- Interactive Voice Response (IVR)
The Benefits of Telink's Phone Exchange
With Telink's phone exchange, you get a modern cloud-based solution that includes everything you need to manage your company's telephony in a simple and cost-effective way. You can easily adjust both the number of users and features as your company's needs or preferences change.
Modern, Flexible, and Cost-effective
With Telink, you get a reliable and easy-to-use phone exchange. It also provides you with the flexibility required to grow or shrink as your company's needs change. You can easily communicate with colleagues in our smart app through voice calls, video calls, or chat. You can also set your status so that colleagues know when they can reach you and which number to call from when they call externally.
Secure and Flexible Cloud-based Exchange.
By default, Telink's cloud-based exchange is loaded with all the standard exchange features you may need. In addition, there are a variety of smart features that facilitate both customer service and internal communication:
- Group chat in the same interface as the exchange
- File and document sharing between colleagues
- Video meetings & video conferences
- Phone conferences
- Customer chat for your website
- Integrated survey tool (Telink Survey)
- Analytics tool (Telink Analytics)
- Call log
- Call recording
- Integration with CRM, Microsoft 365, and support software, among many others
- And much, much more
Get Started Quickly and Easily
Telink is super easy to get started with and has a user-friendly, intuitive interface. This means you don't need to spend time and money on training or implementation. Additionally, as a customer, you will have a dedicated contact person to assist you with everything from invoice inquiries to technical support.
Different switch solutions
Today, there are many different types of switch solutions, which work in different ways. Mobile switches, cloud-based services, and fixed switches. However, fixed switches are becoming increasingly rare. Nowadays, most companies choose a cloud-based switch instead, due to its flexibility and user-friendliness. Here is an overview of different types of business switches:
Fixed telephone switch
The traditional fixed switch has an analog connection to the telephone network. This means that your company has a physical hardware located in your premises. This type of switches is also known as location-based telephone switches.
IP-switch
IP switch is a collective term for all types of IP-based telephone switches, i.e., switches that send their call data over the internet (IP stands for Internet Protocol). Cloud-based switches, which we describe below, are the most common type of IP switch and are operated by the provider in an external data centre.
The difference between a mobile switch and a cloud switch
The answer is simple: Both are operated externally, but a mobile switch's solution and all mobile subscriptions are tied to a specific operator. This makes it less flexible compared to an operator-independent cloud solution like Telink, where you can have multiple operators simultaneously.
So what can you do with a mobile switch?
All incoming calls to your switch number are handled by your operator, who forwards them to the telephone number they should be connected to. The most common functions in a mobile switch are:
- Call transfer
- Messages about opening hours and messages about night/weekend
- Manage group numbers
- Forward calls
- Have fixed numbers on your phone
- Play voicemail
- Voice response service (IVR)
The advantages of Telink's telephone switch
With a Telink telephone switch, you get a modern cloud-based solution that includes everything you need to manage your company's telephony in an easy and cost-effective way. You can easily adjust both the number of users and functions if your company's needs or preferences change.
Modern, flexible, and cost-effective
With Telink, you get a good telephone switch that is both safe to use and easy to use. It also provides you with all the flexibility needed to grow or shrink as your company's needs change. You can easily communicate with colleagues in our smart app via voice calls, video calls, or chat. You can also easily set your status so that colleagues know when they can reach you and which number to call from when they make outbound calls.
Secure and flexible cloud-based switch.
In its basic version, Telink's cloud switch is loaded with all the standard switch functions one might need. Additionally, there are a number of smart features that facilitate both customer service and internal communication:
- Group chat in the same interface as the switch
- File and document sharing between colleagues
- Video meetings & video conferencing
- Telephone conference
- Customer chat for your website
- Integrated survey tool (Telink Survey)
- Statistical tool (Telink Analytics)
- Call log
- Call recording
- Loads of integrations with, among others, CRM, Microsoft 365, and support software
- And much, much more
Get started quickly and easily
Telink is super easy to get started with and has a user-friendly, intuitive interface. This means that you don't need to spend time and money on training or implementation. Additionally, as a customer, you have a designated contact person who can assist you with everything from invoice queries to technical support.
The Benefits of Telink Phone Exchange
With a Telink phone exchange, you get a modern cloud-based solution that includes everything you need to manage your company's telephony in an easy and cost-effective way. You can easily adjust both the number of users and features if your company's needs or preferences change.
Modern, Flexible, and Cost-effective
With Telink, you get a great phone exchange that is both secure and easy to use. It also provides the flexibility needed to grow or shrink as your company's needs change. You can easily communicate with colleagues in our smart app via voice calls, video calls, or chat. You can also easily set your status so that colleagues know when they can reach you and which number to call from when they make outbound calls.
Secure and Flexible Cloud-based Exchange
In its basic version, Telink's cloud exchange is loaded with all the usual exchange functions one could need. In addition, there are a number of smart features that facilitate both customer service and internal communication:
- Group chat in the same interface as the exchange
- File and document sharing between colleagues
- Video meetings & video conferences
- Phone conferences
- Customer chat for your website
- Integrated survey tool (Telink Survey)
- Statistics tool (Telink Analytics)
- Call log
- Call recording
- Many integrations to, among others, CRM, Microsoft 365, and support software
- And much, much more
Get Started Quickly and Easily
Telink is super easy to get started with and has a user-friendly, intuitive interface. This means that you don't need to spend time and money on training or implementation. In addition, as a customer, you get your own contact person who can assist you with everything from invoice questions to technical support.