Our Fallback solution for groups is designed to ensure that no calls go unanswered. By gradually assigning agents, we ensure that calls are handled efficiently and without delay. If the primary response team does not answer within a specified timeframe, the secondary team is automatically activated to ensure that all incoming calls are handled immediately. This process provides an extra layer of security to ensure continuous and reliable customer service, resulting in happier customers and an improved company image.
By gradually assigning agents and activating a secondary team in case of no response from the primary team, we ensure that all calls are handled in a timely manner. With this feature, you can rest assured that every important call is taken care of immediately, leading to increased customer satisfaction and trust in your company.
Our Fallback system is tailor-made to suit your unique needs and priorities. With the ability to customize the settings, you have complete control over how your response groups function. This provides you with maximum flexibility to adapt the system to your business structure and ensures that important calls are always handled in the best possible way.
Our experts are ready to showcase our flexible platform and answer your questions.
Here you can find the latest news and customer cases at Telink
10,000+ customers have taken the step towards smarter communication
Our experts are ready to show you our flexible platform and answer your questions.