Telink Analytics
Powerful insights at your fingertips with Telink Analytics!
When it comes to company communication, insight and analysis are of utmost importance. That's why we are proud to present Telink Analytics, a sophisticated yet user-friendly analytics tool that we have integrated directly into the Telink platform.
Analyze your queue times and achieve your goals
By setting threshold values on your response groups, you can easily work towards set goals for your response times. Telink Analytics visualizes with different shades of green and red to provide you with a clear overview of when you stay within set goals and when you don't.
Bemanning based on call peaks
In Telink Analytics, you get a clear overview of your calls and it's quick to see when you have the most incoming calls to your response groups. You can then staff your response groups to keep wait times down. If you're unable to answer, you can easily redirect the traffic during peak hours to our integrated answering service.
Book a demo today
Our experts are ready to show you our flexible platform and answer your questions.
Functions
Related functions
Current
Related articles
Here you can find the latest news and customer cases at Telink
Big News for Lime CRM Users!🎉
Telephony system for the modern company
What is a cloud PBX really?
Integrate your Telephony with your CRM and get an advantage over your competitors.
Prepare customer service for Black Friday: A guide
10,000+ customers have taken the step towards smarter communication
